Website disappeared

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  laurathompsonspeechpathologygmailcom · Member · May 1, 2024 at 10:39 pm

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  I didn’t renew the mapping of my website in time. I own the domain through another provider and that is still current and valid. But my website has disappeared. When I tried to renew it through the links provided in my email from WordPress.com I got his message.

  Sorry, this user account does not own the product you are trying to renew.

  I’m stuck as to how to get t he website back

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · May 3, 2024 at 6:26 pm

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  Hello there!

  Could you please inform us which domain you need assistance with and for which site here at WordPress.com? Once we have that information, we’ll be better equipped to provide you with appropriate guidance.

  Thank you!

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  laurathompsonspeechpathologygmailcom · Member · May 4, 2024 at 2:03 am

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  adultspeechandswallowclinic.com.au

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  helper-heroponriki · Member · May 7, 2024 at 12:49 pm

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  Thank you for providing that information. It seems that although you had a domain mapping subscription, your domain was not directed to the associated site, adultspeechandswallowclinic.wordpress.com. This site appears to still have the default theme content, indicating it’s not the one you intended to use. Additionally, you cancelled the purchase on the same day and received a full refund, so there was no active website or plan with us.

  Upon checking the domain using Hosting Checker (https://hostingchecker.com/), it appears that the site is hosted with Hostinger. I recommend reaching out to their support team to investigate why your website is not loading properly.

  I hope this explanation clears things up for you!