Website disappeared. 404 error. Everything gone!

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  stephaniejaneallen · Member · Jan 10, 2017 at 5:09 am

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  Hi, My website stephaniejaneallen.com has disappeared off the face of the earth. Instead, the only thing the page displays is:

  Index of /

  Services/
  cgi-bin/
  css/
  tw.php
  Apache Server at stephaniejaneallen.com Port 80

  When I then try to log in to http://stephaniejaneallen.com/wp-admin, I get a 404:Page not found error.

  My host (Hostgator) tell me it is not a domain mapping issue – so I really don’t know what caused this. I have not updated or changed the site for months – so I have no idea why it’s suddenly disappeared! Please help

  The blog I need help with is: (visible only to logged in users)

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  antonyagnel · Member · Jan 10, 2017 at 3:39 pm

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  Is your domain stephaniejaneallen.com registered here at WordPress.com or elsewhere?

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  dragoso · Member · Jan 10, 2017 at 3:53 pm

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  Hey @stephaniejaneallen as I see, your domain stephaniejaneallen.com is pointed to HostGator servers – so has nothing to do with WordPress.com.

  Your domain should actually load this content : https://stephaniejaneallen.wordpress.com/ ? if this is what you want to do, I think I can give you the steps to follow, just please let me know.

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  stephaniejaneallen · Member · Jan 11, 2017 at 5:01 am

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  Hi – it’s hosted by Hostgator – but they are denying any responsibility for it’s sudden disappearance and are saying that files have been deleted.

  I used wordpress to build the site (which I would edit via http://stephaniejaneallen.com/wp-admin).. but I’d not done any edits or amendments for many months before it suddenly disappeared.

  So is it possible that a change on the wordpress side of my site dev could have caused this?

  Thank you very much guys,
  Steph.

  separately – dragso https://stephaniejaneallen.wordpress.com/ is a totally different site that I’ve not really done anything to and has no similarity in content to stephaniejaneallen.com (but thank you for checking!)

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  dragoso · Member · Jan 11, 2017 at 8:57 am

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  Hi Steph,

  Since the website was hosted at HostGator, you must ask them to check the logs and see what happened with your files. More than this, they should have a backup for your files – ask them about this.

  If they refuse to help you with this, I’m afraid the only option would be to start building your website from scratch :(

  If you need help, please let me know