Website disappeared can I recover the content?
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Hello, I am not exactly sure what happened. I’ve had a WordPress site with a domain name hosted by one.com. I let One.com change the name servers to NS1.wordpress.com etc. And this morning my website was still online with all my design and content. I had 6 or 7 pages and can show you a picture of it if needed how it was before. Now all my content is gone and I’m back on a wordpress blog site? I had plugins and pages and content and now everything is gone… Is there a way to recover the content? Is it because I am not a Premium member? If so, I will be happy to pay, I didn’t know I had to pay for it because WordPress let me do everything to set up the website and now it is gone and I even did not receive any notification if it was a trial or something? Please help. Thank you.
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Hi there,
I see you bought a mapping upgrade to map the domain, verzinksels.be, to the WordPress.com site, verzinksels.wordpress.com. If you then changed the name servers to WordPress.com’s, that upgrade is doing exactly what it’s supposed to do, which is connect a WordPress.com site to a custom domain.
If you want to use that domain with a self-hosted site instead, there is no reason for you to have a domain mapping upgrade, and your domain’s name servers should be pointing to whoever is hosting your website.
I had plugins and pages and content and now everything is gone… Is there a way to recover the content? Is it because I am not a Premium member? If so, I will be happy to pay, I didn’t know I had to pay for it because WordPress let me do everything to set up the website and now it is gone and I even did not receive any notification if it was a trial or something?
There is no way at all to use plugins or custom themes on WordPress.com, so if you had access to those things your site wasn’t on WordPress.com.
Who is your web host? Who have you been paying up until now for your website? That’s where your domain’s name servers should be pointing and that’s where you will find your self-hosted site’s content.
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Hi Kokkieh,
Thanks for getting back to me.
I see you bought a mapping upgrade to map the domain, verzinksels.be, to the WordPress.com site, verzinksels.wordpress.com. If you then changed the name servers to WordPress.com’s, that upgrade is doing exactly what it’s supposed to do, which is connect a WordPress.com site to a custom domain.
I understand what you are saying, but I think something went wrong there. After I bought the mapping upgrade, I was redirected automatically to another WordPress dashboard layout where I could install plugins such as Akismet and I did that too. My login there was verzinksels or Veronica and I can see in MyPHP that I had a login there.
I know that this is normally something that is possible with WordPress.org only. But I was not accessing this dashboard from an installed software on my computer. I was accessing it from Chrome. Online. Is there another version of WordPress that allows to install plugins except WordPress.org?
If I search in my browser’s history for WordPress.org actions, I can only find results in which I was looking for help.
Furthermore, I can see all the weblinks to my previous admin dashboard which give me an error message now whenever I try to open them.
Is it possible that I did have WordPress.org without even knowing how to actually install it on my laptop? I did not write in any code. I remember this clearly.
The thing I wanted was indeed to redirect the domain to my wordpress site. But without my will the dashboard changed and I just worked on this – for me even more convenient – version of wordpress.
Suddenly this dashboard disappeared, so did the website, layout and content where I worked on and I’m back to the wordpress blog where I started before everything changed.
Do you know how I can get this extended wordpress version back?
I remember before I lost everything and went back to work on my site, I got this page from WordPress which said “cheating, huh?” and I am absolutely not any kind of wordpress hacker, as I don’t even know how to install the wordpress.org version with all these codes.
I am smart enough to know what plugins are, how to change my site’s layout using the theme customizers, but I don’t know in which twilightzone I was in before my site disappeared completely.
Please help me, because I want to have this dashboard back… It was much better than what I have now. I am so disappointed…
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Is there another version of WordPress that allows to install plugins except WordPress.org?
There are only two versions of WordPress, .com and .org. There is no upgrade you can buy on WordPress.com that would connect you to a .org site.
Note that a WordPress.org site won’t say “wordpress.org”. A WordPress.org site works by installing the WordPress software to your own host. We keep no record of self-hosted sites, we have no way to access the dashboard of a self-hosted site, and as a result we have no way of helping you with any issue regarding a self-hosted site.
You must have a hosting account somewhere in order to have that site. You would have been paying that web host every month to keep your site online. They are the people you will need to contact to fix your site.
Furthermore, I can see all the weblinks to my previous admin dashboard which give me an error message now whenever I try to open them.
Can you paste one of those links here? That might give me a better idea what’s going on.
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Ok, that makes more sense. I do recall I used the one-click-wordpress option on my host website. That should explain how I got on that extended dashboard.
Since I’ve changed the nameservers from one.com to wordpress.com it is changed back to the free blog version dashboard.
The link was https://verzinksels.wordpress.com/wp-admin/admin.php?page=shareaholic-settings
That was the plugin I installed and that’s the proof I was on that wordpress.org website. But I haven’t installed it on my computer.
I don’t know how to get back to this dashboard.
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Oh, I forgot to mention that I had several contact with one.com but they keep telling me they don’t host my website anymore and I should contact wordpress.
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The only way to get back into the self-hosted site’s dashboard is via your web host, and if you no longer have a hosting account with them I don’t think you’ll be able to do that.
But you’ll get better advice in this regard on the WordPress.org forums.
As I’ve said, we have no way to access a self-hosted site, and I can’t offer you any support with this as I don’t know the finer points of how those sites work. The users in the WordPress.org forum will be able to help you, though, if there’s still anything you can do to recover that site.
https://wordpress.org/support/
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