WEBSITE disappeared – help please urgently.

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  jagperformance · Member · Apr 3, 2019 at 11:12 pm

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  i have bluehost account and edit websites in wordpress via bluehost. i bought a theme via AVADA in themeforest and my website i was half way through building has completely vanished from my bluehost account and does not appear in wordpress anymore too.
  please help

  The blog I need help with is: (visible only to logged in users)

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  phill6496f44dfd · Member · Apr 4, 2019 at 12:18 am

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  Did the site vanish when you installed the new theme? Are the files still in the file manager? I hope the following might help you out.
  I had my site vanish due to a misbehaving plugin. I solved it by going into file manager and deleting the plugin from the folder. It might work the same if you remove your theme file from your installation folder. If all your files are gone, contact Bluehost to see if they perhaps have backups. If neither of these work for you, then you have no choice but to start from scratch. Always make backups before installing a plugin, theme or change any files or database entries.

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  darciemg · Staff · Apr 4, 2019 at 1:00 am

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  Sounds like you actually need help for a WordPress powered site, not a site hosted at WordPress.com. WordPress.com and WordPress.org are a little separate, and that can be confusing.

  WordPress.com vs. WordPress.org

  You’ll want to use the forums at https://wordpress.org/support/ for any support on managing your site. Hope that helps to point you in the right direction!