Website does not display

  • Unknown's avatar
    jskurie · Member ·

    Hello,

    I tried clearing my cache and cookies but I don’t think this is a browser issue because it the website is not displaying on my phone or friend’s computer either. I can load the previews and the dashboard, but http://www.jaclynskurie.com just appears blank. I have had this problem countless times in the past few months, it comes and goes, and is very frustrating because I send my website to people and never know if they will be able to see it.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Hi there,
    This is wordpress.COM support and that site is not hosted here.

    jaclynskurie.com is hosted by Secured Servers
    Hosting provider: Secured Servers
    WHOIS: Click Here
    IP Address: 64.38.249.68
    Name Servers:
    dns.wirenine.com
    dns2.wirenine.com

    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin.

    You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

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