website doesnt work

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  helenasuperior · Member · Jun 8, 2022 at 12:41 am

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  please activate my website again, has been down since 3pm yesterday. i tried to download stripe to active afterpay and now it doesnt work at all.

  thanks

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  shwetharmaiya · Member · Jun 8, 2022 at 5:13 am

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  HI,

  What is your website URL?

  Regards
  Shwetha

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  helenasuperior · Member · Jun 8, 2022 at 5:13 am

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  Superior Quilt Co.: Buy Quilts, Pillows, Mattresses Online https://www.superiorquiltco.com.au

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  shwetharmaiya · Member · Jun 8, 2022 at 5:30 am

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  Hi,

  This is the information got:

  Domain:
  superiorquiltco.com.au
  Registrar:
  Synergy Wholesale Pty Ltd
  Updated On:
  2022-03-31
  Status:
  serverRenewProhibited
  Name Servers:
  ns1.syd1.hostingplatform.net.au
  ns2.syd1.hostingplatform.net.au

  That means , WordPress.com is not managing your site.

  It means to say that you have to contact hosting-platform(Synergy Wholesale Pty Ltd) is looking the hosting.
  and you are using wordpress softare made by wordpress.org.
  You should head over to https://wordpress.org/support/forums/ for help.

  There is a similarity in wordpress.com and wordpress.org but they are slightly different. https://wordpress.com/support/com-vs-org/

  Regards
  Shwetha

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  helenasuperior · Member · Jun 8, 2022 at 5:35 am

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  i use woocommerce but when i go on the link it comes up with your website. i dont know what to do

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  helenasuperior · Member · Jun 8, 2022 at 5:36 am

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  can someone call me on [redacted by staff]

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  shwetharmaiya · Member · Jun 8, 2022 at 8:04 am

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  Hi,

  We can’t support through phone.
  But you can check the below link for WooCommerce support
  https://wordpress.org/support/plugin/woocommerce/

  Regards
  Shwetha

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  staff-sheva · Staff · Jun 8, 2022 at 3:33 pm

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  Hi @nickisuperior,

  I’m afraid that we can’t help directly because your superiorquiltco.com.au site is not hosted with WordPress.com. In turn, we’re unable to take a closer look at your site.

  It looks like your host uses the open-source WordPress.org software, which differs from the managed hosting offered on WordPress.com. The good news though is that WooCommerce provides support for issues like this in its forums: https://wordpress.org/support/plugin/woocommerce

  If you have a paid extension, you can also open a ticket here: https://woocommerce.com/my-account/create-a-ticket/

  Otherwise, you may want to contact your host for further support.

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  helenasuperior · Member · Jul 4, 2022 at 3:48 am

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  Hi,

  hope you can help.
  i change the details from nicki to helena as nicki doesnt work here anymore so i have updated the system but now when i log in i cant access the website.
  helenasuperior doesnt have http://www.superiorquiltco.com.au website and i want to add a discount code but i dont have access.

  can you please help
  thanks
  Helena

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  kokkieh · Staff · Jul 4, 2022 at 6:52 am

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  Hi Helena,

  As we explained when you contacted us last month, your site isn’t hosted here on WordPress.com, so we don’t have any control over your site.

  To access that site you need to log in using you admin user account for that specific site. That account is different from your WordPress.com account that you used to log in here, and we don’t have any information about, or control over, that account.

  Please contact your hosting provider directly for help, or else you can ask the WordPress.org community, who make the version of WordPress you’re using, for advice in their forums at https://wordpress.org/support/forums/

  (To post there you’ll need to first register a WordPress.org account, as neither your WordPress.com account, nor your admin user account, can be used to log in there.)

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  helenasuperior · Member · Jul 4, 2022 at 9:49 pm

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  thank you