website down

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  crystalbrowning · Member · Jul 5, 2019 at 6:29 pm

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  bluehost told me to contact woocommerce

  The blog I need help with is: (visible only to logged in users)

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  slantedplanet · Member · Jul 6, 2019 at 10:17 pm

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  Hello crystalbrowning,

  Assuming you can login, you could disable the WooCommerce plugin to find out if this brings the site back.

  And if turning off WooCommerce does not revive the site, I suggest contacting bluehost support again to update them on your circumstances.

  For WooCommerce support:

  1. if you have a paid WooCommerce extension, you can create a support ticket at this link:
  https://woocommerce.com/my-account/create-a-ticket/

  2. if you do not have a paid extension, you can ask for help in the WordPress.org WooCommerce support forum:
  https://wordpress.org/support/plugin/woocommerce

  To post in the WordPress.org WooCommerce forum, you need a WordPress.org login. Register here if you don’t already have a WordPress.org login:
  https://login.wordpress.org/register?locale=en_US

  Wherever you post, the people who can help will want to know the specifics of your problem, as well as the website address. The specifics you provide are likely to help you receive assistance faster.

  This forum supports free websites hosted on WordPress.com. For self-hosted sites like your WooCommerce site hosted with bluehost, you will find similar support forums at WordPress.org:
  https://wordpress.org/support/