Website down

• 

  nicolakadam · Member · Jun 30, 2020 at 5:30 pm

  • Copy link
  • Add topic to favorites

  I’ve taken my website down while trying to change the domain name and I’m panicking I’ve lost years of work. How do I retrieve it?

• 

  staff-doublebassd · Staff · Jun 30, 2020 at 9:53 pm

  • Copy link

  Hi there,

  Is this in reference to your self-hosted site connected via Jetpack?

  If so, although your site is connected to WordPress.com via Jetpack, it is using the open-source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums

  These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would also reach out to your site host for help.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!