Website Down

  • Unknown's avatar
    milnathort · Member ·

    My website is hosted by Names.co and has been working very well for the last two years then the other day when trying yo enter the website an error message came up saying website connection refused. The site is down for everyone not just from my computer. Names.com tell me everything is working their end and I need to sort the problem out myself – suggesting I change some things in the File Manager – defining WP_DEBUG to true and disabling plugins and themes which did not solve the problem. Except for updating some plugins and updating 2017 theme I have hardly added anything new in the last couple of months. Besides that which I have already tried are their any other files that could be causing the problem?
    The small website is for a charity called Thedavidschool.co.uk

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

  • staff-ozmodiar · Staff ·

    However…

    Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.

    https://wordpress.com/pricing/

    We have a guide to help move your site to WordPress.com here and our support team can also assist:

    https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

    Please let us know if you have any questions about WordPress.com, our plans, or our features.

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