Website down

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  sreventplanning · Member · Mar 4, 2022 at 4:48 pm

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  I have received the following message and my website has been down and I don’t know how to fix it.

  Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

  In this case, WordPress caught an error with one of your plugins, BlossomThemes Email Newsletter.

  First, visit your website (https://sreventplanning.com/blog/) and check for any visible issues. Next, visit the page where the error was caught (https://sreventplanning.com/blog/blog/wp-admin/about.php) and check for any visible issues.

  Please contact your host for assistance with investigating this issue further.

  If your site appears broken and you can’t access your dashboard normally, WordPress now has a special ‘recovery mode’. This lets you safely login to your dashboard and investigate further.

  https://sreventplanning.com/blog/wp-login.php?action=enter_recovery_mode&rm_token=VpKDsHZ845XxjRYMonQR8q&rm_key=idmI4CRS0rwhHuORGXmQdt

  To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

  When seeking help with this issue, you may be asked for some of the following information:
  WordPress version 5.9.1
  Current theme: Blossom Travel (version 1.1.6)
  Current plugin: BlossomThemes Email Newsletter (version 2.1.7)
  PHP version 5.6.40

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  helper-heroponriki · Member · Mar 4, 2022 at 5:17 pm

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  Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org ) but hosted at HostGator/Launchpad.

  We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

  You should reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this issue.

  If you still have trouble, please reach out to the plugin developer for help:

  https://wordpress.org/support/plugin/blossomthemes-email-newsletter/