website down

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  clarendonhillshistory · Member · Jul 21, 2022 at 7:03 pm

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  Can you please advise how our website went down? we want to migrate it over to one of the premium plans but we have been down over a month now, thanks!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Jul 21, 2022 at 8:16 pm

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  Hi,

  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  clarendonhillshistory · Member · Jul 21, 2022 at 8:26 pm

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  clarendonhillshistory.org

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  staff-totoro · Staff · Jul 21, 2022 at 10:16 pm

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  Hi there,

  We can’t help directly because we don’t host clarendonhillshistory.org on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (Network Solutions) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!