Website down

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  flexryde · Member · Aug 4, 2022 at 4:54 pm

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  Please assist

  I wish to find out why our website is down.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  amiteshg93 · Member · Aug 4, 2022 at 5:10 pm

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  Hello there,

  protravel308958813.wordpress.com is up and running.

  Do you have another site where you are experiencing issues?

  Thanks! :)

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  staartmees · Member · Aug 4, 2022 at 5:11 pm

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  What domain are you talking about?

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  flexryde · Member · Aug 4, 2022 at 6:21 pm

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  My domain name is

  http://flexrydeshuttle.com

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  helper-heroponriki · Member · Aug 4, 2022 at 8:05 pm

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  Thanks for that! It looks like your WordPress.com Premium plan had expired which made your domain connection for flexrydeshuttle.com not work anymore – your site content can be found at protravel308958813.wordpress.com.

  Furthermore, it looks like you set up a domain forward for flexrydeshuttle.com that forwards to flexrydeshuttle.wordpress.com which is a site that does not exist.

  To have your domain be your primary domain, you need a paid plan. Or, you can set up the domain forward to point to the correct site URL protravel308958813.wordpress.com.

  I hope that clarifies things!

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  flexryde · Member · Aug 5, 2022 at 12:47 pm

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  Can you provide us with the valid records to set up the domain forward to point to the correct URL:

  protravel308958813.wordpress.com

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  staff-doublebassd · Staff · Aug 5, 2022 at 2:28 pm

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  Hi there,

  Domain forwarding is something you set up at your domain registrar which appears to me Diamatrix. I would reach out to them for assistance with domain forwarding: https://www.domains.co.za/contact.php

  Hope this helps.

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  flexryde · Member · Aug 5, 2022 at 3:06 pm

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  Feedback from SP

  Please kindly note that the record has been added but has been unsuccessful in resolving the issue

  Please could you ask the Word press administrator to check the record or provide us with another one

  flexrydeshuttle.com. 3600 A 192.0.78.13

  flexrydeshuttle.com. 3600 A 192.0.78.25

  flexrydeshuttle.com. 3600 MX 10 mx.lantic.net.

  flexrydeshuttle.com. 3600 NS ns1.voxdns.co.za.

  flexrydeshuttle.com. 3600 NS ns2.voxdns.co.za.

  flexrydeshuttle.com. 3600 SOA ns1.voxdns.co.za. hostmaster.voxdns.co.za. 2022080502 10800 3600 604800 3600

  flexrydeshuttle.com. 3600 TXT “v=spf1 include:_spf.vox.co.za ~all”

  http://ftp.flexrydeshuttle.com. 3600 CNAME flexrydeshuttle.com.

  http://www.flexrydeshuttle.com. 3600 CNAME protravel308958813.wordpress.com.

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  helper-heroponriki · Member · Aug 5, 2022 at 4:49 pm

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  We cannot provide support for this – your domain registrar will need to troubleshoot this problem.

  Or, you can upgrade to one of our paid plans and simply set your NS to point to our nameservers:

  https://wordpress.com/support/domains/connect-existing-domain/

  I hope that clarifies things.