Website Down

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  sijaebyunstudio · Member · Oct 3, 2022 at 9:13 pm

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  Hello, my website went down recently and I can’t figure out why. Domain is still active, but I can’t figure out why if there’s something wrong with the WordPress hosting. Does JetPack have anything to do with this?
  Thanks
  CJ

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-blorbo · Staff · Oct 3, 2022 at 10:34 pm

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  Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

  Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is an excellent resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  In this particular case though, you will need to contact Siteground about this: https://www.siteground.com/company#contactus