Website down

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  actatravel · Member · Jan 25, 2023 at 6:18 pm

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  I have been contacted that my website is down and when I log in I can’t access anything. Can you tell me what is going on?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jan 25, 2023 at 7:52 pm

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  Hi there,

  We can’t help directly because we don’t host actatravels.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (JustHost) uses the open-source variant of the WordPress platform — sometimes called “WordPress.org” — which functions differently than what we offer here on WordPress.com.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!