Website Down

  • Unknown's avatar
    theconfectioneryseattle · Member ·

    Hello,
    Our website, The Confectionery, is down and we are not able to access it. We are unable to determine the reason our website is not working. When we try to log in the webpage says it cannot load. When looking at our payments everything seems to be paid on time. Can you help us find out why are website is down and what we can do to fix it?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I checked whois, and the domain for theconfectionery.com, and it appears that the site is hosted is not hosted with us here at WordPress.com, but instead with Go Daddy.

    I would contact Go Daddy, as they would have access to your account and site and would have more insight as to what is causing the site not to load. You can reach out to their customer service here:

    https://www.godaddy.com/help/contact-godaddy-customer-support-20320

    To clear up any confusion, WordPress.com and WordPress.org are two, different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

    WordPress.com vs. WordPress.org

    Hope this helps.

    Thanks,

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