website down

  • Unknown's avatar
    ililpazel · Member ·

    when i go to my website – and even here:http://golden-healing.com/wp-admin/ – this is the message I get… what’s going on??

    Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 8192 bytes) in /home/customer/www/golden-healing.com/public_html/wp-includes/script-loader.php on line 1029

    Es gab einen kritischen Fehler auf deiner Website. Bitte überprüfe den Posteingang deiner Website-Administrator-E-Mail-Adresse für weitere Anweisungen.

    Erfahre mehr über die Problembehandlung in WordPress.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • machellie · Staff ·

    Hi there, @ililpazel!

    The site you are having issues with is not actually hosted here with us at WordPress.com. Instead, this site is a self-hosted WordPress site. This is different than WordPress.com. WordPress.com is a managed host for WordPress sites.

    We can only offer support for sites hosted here with us at WordPress.com.

    You have a 500 error on your site. This is likely caused by a plugin added to your site or your site’s theme. As some general advice here, a good first troubleshooting step is to deactivate all of your plugins. If the issue disappears then reactivate one plugin at a time. Refresh your page each time you reactivate a plugin to see what causes the issue to return. If you can’t access your dashboard to deactivate plugins, you should check out:

    FAQ Troubleshooting

    Should you need more help with your self-hosted WordPress site, you will want to contact your host.

    You can view the differences between WordPress.com and WordPress.org here:

    https://wordpress.com/support/com-vs-org/

    For additional help with your WordPress.org website, visit the support forum at https://wordpress.org/support.

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