website down

• 

  pamelalamamforgau · Member · Jun 26, 2023 at 5:59 am

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  I need support, website has a critical error

  Self-declared URL: https://medialiteracylab.org.au/
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  saadahsan · Member · Jun 26, 2023 at 6:18 am

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  Hello there,

  Critical error is usually caused by a plugin, typically if something went wrong during an automatic update. So you can try try disabling plugin by using PHPMyAdmin or by FTP.

  If you wanna using PHPMyAdmin or FTP, you must has business account at least.

  Here’s the steps to deactivate plugins via PHPMyAdmin:

  1. Read carefully tutorial on using PHPMyAdmin here: https://wordpress.com/support/phpmyadmin-and-mysql/
  2. In the table wp_options, under the option_name column (field) find the active_plugins row
  3. Change the option_value field to: a:0:{}

  Here’s tutorial to deactivate plugins via FTP: https://wordpress.com/support/sftp/

  And if disabling plugin still has no effect, maybe you should try to debug

  You can follow the steps here: https://wordpress.com/support/wp-debug/

  I hope it helps.