Website down

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  whitewillowphoto · Member · Mar 23, 2024 at 5:56 pm

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  Hello, my website went down due to plugins being updated. My admin email isn’t getting anything.

  What can I do?!

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  whitewillowphoto · Member · Mar 23, 2024 at 5:56 pm

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  please tell me the admin email for whitewillowphotos.com

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

• 

  helper-heroponriki · Member · Mar 25, 2024 at 2:29 pm

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  Hello there,

  Thank you for reaching out to the free support forums for websites hosted on WordPress.com. It’s important to understand the difference between three versions of “WordPress”:

  1. The free, open-source WordPress software that powers your website.
  2. WordPress.org, where you can get the software for free to use on your chosen hosting provider.
  3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you’re currently contacting.

  Since you’re using the open-source version of WordPress, which operates differently from what we offer on WordPress.com, you can seek help at the community forums here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  You might also want to reach out to your host for help with this issue. They host your site’s files and have access to them, making them best equipped to help you find and resolve the problem. If you’re unsure who your hosting provider is, you can use a website like Hosting Checker to find that information: https://hostingchecker.com/

  I hope this information helps you navigate the situation. Feel free to ask if you have any further questions or need more assistance.