Website down after changing DNS settings.

  • Unknown's avatar
    dougsmart1 · Member ·

    I just updated my DNS on my Ionos domain to use my new servernames from Cloudflare, however now my website is not connected and I am unsure what I did wrong.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Your domain is pointing to Cloudflare nameservers, but the Cloudflare dashboard does not have the necessary DNS records to point it to your WordPress.com site. You’ll need to do the following:

    1. Follow the steps here to get the two IP addresses specific to your WordPress.com site.
    2. Log into your Cloudflare dashboard and add those two IP addresses in A records. Make sure to remove the current A records from the DNS records.

    Within 72 hours of adding the correct A records with our IP addresses, the domain will start loading your WordPress.com site.

    Feel free to let us know if you have more questions.

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