website down after installing jetpack

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  allison872 · Member · Apr 8, 2015 at 8:49 pm

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  My website of http://www.josephmichaels.net is now down after trying to connect to the wordpress.com site to install the jetpack. Please help!!!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 8, 2015 at 8:52 pm

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  Hi there,
  Sorry I cannot help but your site is not hosted by WordPress.COM and those are the only sites we provide support for here. It sounds like you need JetPack support for your WordPress.ORG install and I can help with that by directing you to the correct places to get support.

  Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

  However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  timethief · Member · Apr 8, 2015 at 8:54 pm

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  Note: WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. You can read the differences here http://en.support.wordpress.com/com-vs-org/