Website down – and I cannot find it in my account
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Hey guys,
I cannot find my website http://www.suedstadthelden-film.de, which is hosted on the server of the director of the film, Martin Kießling (www.martinkiessling.de).
It was set up via wordpress and when I tried to update it, something went wrong. Since then, I cannot access the website and somehow, I cannot even find it in my account!
An older website that I put up via wordpress, http://www.diepostbotin.wordpress.com, is in my account and I can reach it, but much more important is for me to be able to access and reset http://www.suedstadthelden-film.de.
Can you please try to held?Thank you very much in advance,
David ((email visible only to moderators and staff)) -
Hi there!
I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
If you lost your password or you tried resetting your password and failed, please read the Codex article “Resetting Your Password” to learn how to reset your password:
https://wordpress.org/support/article/resetting-your-password/Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
https://wordpress.com/support/com-vs-org/If you still need help, please look for help at the community forums here: https://wordpress.org/support/forums/
http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.
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