Website down — critical error
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Hi all, hoping for some help — our website, hpcusa.wordpress.com, is having problems this morning. We are getting the “There has been a critical error on this website.” message. If I try to access the admin page to check on disabling plugins, I get the message “Heartland Presbyterian Church cannot be accessed.” Could someone offer some advice as to how to go about troubleshooting this? Thanks!
The blog I need help with is: (visible only to logged in users)
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Hello there,
If you are having trouble to login, you can try try disabling plugin by using PHPMyAdmin or by FTP.
If you wanna using PHPMyAdmin or FTP, you must has business account at least.
Here’s the steps to deactivate plugins via PHPMyAdmin:
- Read carefully tutorial using PHPMyAdmin on https://wordpress.com/support/phpmyadmin-and-mysql/
- In the table wp_options, under the option_name column (field) find the active_plugins row
- Change the option_value field to: a:0:{}
And here’s tutorial to deactivate plugins via FTP: https://wordpress.com/support/sftp/
I hope it helps.
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Thanks so much for for the help. I’ve updated the active_plugins row to remove everything, as you suggested. But I’m still seeing the “critical error” message. Any other thoughts?
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If disabling plugin still have no effect, maybe you should try to debug
You can follow the steps here: https://wordpress.com/support/wp-debug/
I hope it helps.
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Thanks! After enabling logging, I could see the problematic plugin that appeared to still be causing issues. I renamed that particular plugin directory, and it seems to be back up and operational now. Went back in and reenabled all my other plugins, and all is well. Thanks so much for the help!
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