Website down – fatal error

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  namritagupta · Member · Sep 4, 2022 at 2:48 pm

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  Hi,

  My website is displaying the following error and I am also not able to access the admin site. I received an email with a couple of links but they don’t seem to work either.

  Fatal error:

  Uncaught ReflectionException: Method get_site_editor_type does not exist in /home/customer/www/dearmemories.co.uk/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php:46 Stack trace: #0 /home/customer/www/dearmemories.co.uk/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(46): ReflectionClass->getMethod(‘get_site_editor…’) #1 /home/customer/www/dearmemories.co.uk/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(127): ElementorProModulesThemeBuilderDocumentsTheme_Document::get_site_editor_type_bc() #2 /home/customer/www/dearmemories.co.uk/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): ElementorProModulesThemeBuilderDocumentsTheme_Document::get_create_url() #3 /home/customer/www/dearmemories.co.uk/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): ElementorCoreCommonModules in /home/customer/www/dearmemories.co.uk/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php on line 46

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  josegreyes94 · Member · Sep 4, 2022 at 6:15 pm

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  Greetings!

  I’m afraid WordPress.com staff won’t be able to closely evaluate your site, as https://dearmemories.co.uk/ isn’t hosted with the WordPress.com managed hosting but is instead hosted with SiteGround and built using the open-source WordPress.

  However, you can make a post in the open-source WordPress forums here:
  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  And since this involves Elementor, I suggest one of the following:

  A) Asking in their WordPress.org forums:
  https://wordpress.org/support/plugin/elementor/

  B) Contacting Elementor directly:
  https://elementor.com/support/

  I hope this helps. Good luck!