website down for a few seconds

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  cesartoyready · Member · Mar 3, 2020 at 12:34 am

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  hello, my website downs when i upload a new product or image, can you help me, please

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  staff-mckluskey · Staff · Mar 3, 2020 at 9:18 am

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  Hi there!

  Is this about videojack.cl? If so, I’m afraid that, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with another company.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.