Website Down! Help ASAP
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I am hosted by GoDaddy but my site is currently down. I can’t even log in on the wordpress end to figure this out…. When I had trouble logging in the other day I tried to change my password but now I can’t get in at all.
This was my log in information. Please help.
https://sarahkohutphotography.com/wp-login.php
user:
[redacted]pass:
[redacted]although when that password wasn’t working (a few days ago) I reset my wordpress password…
but I don’t know if that’s the same thing.new password:
[redacted]WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
NEVER post login credentials in a public forum!
We can’t help as your site isn’t running on the WordPress.com platform.You must contact godaddy support to change your login and password asap. -
I didn’t realize this was a public forum and didn’t mean to post it here….
I thought I was contacting WordPress directly! -
Hi there,
We can’t help directly because we don’t host sarahkohutphotography.com on our WordPress.com managed business hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. The good news is help is available for general WordPress issues if you go to the open-source WordPress forums here: https://wordpress.org/support/forum/how-to-and-troubleshooting/
With that said, even though we’re not able to help directly I think I can point you in the right direction. When I visit your site I see there is an error message displayed, and in the code of the error message it states that the issue is with your prophoto7 theme. I see they offer direct support so I’d check there first to see if the recognize the error message and are able to apply a quick fix.
Hope this helps point you in the right direction!
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