Website down – help please

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  heritagecraftsmen16 · Member · Jul 5, 2018 at 7:05 pm

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  We had a former employee to create our website, however I am unsure of what account login it is under. I found this one but there is no info that correlates to our site. We were just charged for renewing the premium site ($299.00) but have no login information and our website currently says this site does not exist. Please advise. Website in question is http://www.heritagecraftsmenpainting.com

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  mommyhive · Member · Jul 5, 2018 at 7:35 pm

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  Hi there,

  The site http://www.heritagecraftsmenpainting.com is using the open source WordPress software and maybe is just connected to your WordPress.com via the Jetpack plugin.

  Both(WordPress.com and WordPress.org) are different products. You can find out the differences between them here: https://en.support.wordpress.com/com-vs-org/

  This forum is for WordPress.com enthusiasts. The right support forum for WordPress.org users is https://wordpress.org/support/.

  Please read below thread and support document regarding the login issue.
  https://wordpress.org/support/topic/how-to-find-username/
  https://wordpress.stackexchange.com/questions/62825/how-to-recover-lost-username
  https://codex.wordpress.org/Resetting_Your_Password

  Staff will be able to help you out with respect to renewal if you are logged in the account with respect to the website in question.

  I am tagging this question with modlook tag on the Tags section of the sidebar for WordPress.com staff to confirm the same.

  Thank you.

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  thesacredpath · Member · Jul 5, 2018 at 11:03 pm

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  Hi @heritagecraftsmen16, as @mommyhive says, that site is not hosted here at WordPress.com. It looks like it is hosted through Google Domains/Google Hosting. Here is a link where you should be able to contact them.