Website down not working properly
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Hi there!
What’s the address of the site you’re working on?
Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:
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Coronasupplies101.com
My original user name was jgg1974. But something went wrong and I can’t seem to get it all back. I can’t even log back into my site anymore. -
coronasupplies101.com is not a WordPress.com site, but a self-hosted WordPress site hosted by Hostgator.com.
jgg1974is not your WordPress.com username, but the username for the admin account unique to that specific site.The password for that admin account is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.
You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/
For more help with this, please ask the WordPress.org community for advice at https://wordpress.org/support/forums, or contact your hosting provider instead.
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Ever since host gator became my host the site is gone. How do I install it again I have all the files and cpanel. Do I have to reload something in WordPress or ??
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You’ll need to work with HostGator to get it back online first.
If you’d like to move the site back to WordPress.com after that, you can following this guide: https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/
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