Website Downgraded to free with no notice and contrary to support response
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According to a support engineer, once I requested a refund for an auto-renew subscription – that I had toggled off – my website was to remain active for another 30 days. I requested the refund and my website was immediately downgraded to a free account. This is causing me major issues.
All I wanted was to turn off auto-renew and have a month to review my paid plan options. WordPress.com instead cancelled my plan and immediately downgraded my website without any notification.
What is the remedy here?
The blog I need help with is: (visible only to logged in users)
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Hi there,
We responded to you via email. Please check your email address associated with your WordPress.com account.
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