Website editing issues
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Hello – I’m having difficulty editing one of my company’s websites 1501johnson.com.
The elementor editor keeps timing out, i cannot deactivate or activate plug-ins, nor do any edits take place even in private mode, after clearing the cache or checking the editor after deactivating individual plug-ins. Unfortunately, the base wordpress editor does not work either.
One of the options i saw was a memory upgrade? Apologies if I’m wording this wrongly – I’m not great with the back end ones and zeros!
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It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at GoDaddy.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
You can also reach out to GoDaddy for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem.
I hope that helps!
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