Website email

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  behryeco · Member · Jul 17, 2023 at 8:05 pm

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  I have a website thru Ecwid that’s apparently built using some of your features. Website includes Contact Us feature, but I’m not getting customer emails. What needs to be done?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Jul 18, 2023 at 12:56 pm

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  Hi there,

  Since your website is hosted by Ecwid, it is using the WordPress.org software. We at WordPress.com are a hosting provider, which means we can only provide support for sites that are directly hosted by us. On the other hand, WordPress.org is a self-hosted solution where users can download the software and host it on their own server or through a third-party hosting provider, like, in your case, Ecwid.

  Because of these differences, the best place for you to get help with your issue is in the WordPress.org support forums. The community there is very active and knowledgeable, and they should be able to help you resolve your issue. Here is the link to these forums: https://wordpress.org/support/forums/

  I hope this clarifies things and points you in the right direction. If you ever decide to host your site directly with us at WordPress.com, we’ll be here to help.