Website Erased

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  alisciamariephoto · Member · Aug 21, 2020 at 5:29 pm

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  Hello, I have had my photography website up and running for awhile now. I was having problems with my Flothemes theme. My website hosting was finally able to log me in, but it was to my old website. When I went to restore a backup, it erased even my backup. Everything is gone. What can I do?

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  staff-doublebassd · Staff · Aug 21, 2020 at 6:58 pm

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  Hi there,

  I checked your site and it appears you’re in the wrong forum. Although your site is connected to WordPress.com via Jetpack, it is using the open-source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums

  These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would also reach out to your site host for help.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!