Website Error

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  hcgstaff · Member · Jul 7, 2022 at 9:03 am

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  One of our WordPress website is not working. It is showing an error. We are not able to find a solution. Could one of you please help us resolve the issue?

  Correct account: Unknown

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  hcgstaff · Member · Jul 7, 2022 at 9:04 am

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  Here is the error

  Warning: require_once(/homepages/5/d789002541/htdocs/app789002595/wp-content/plugins/all-in-one-wp-migration/lib/controller/class-ai1wm-whats-new-controller.php): failed to open stream: No such file or directory in /homepages/5/d789002541/htdocs/app789002595/wp-content/plugins/all-in-one-wp-migration/loader.php on line 226
  Fatal error: require_once(): Failed opening required ‘/homepages/5/d789002541/htdocs/app789002595/wp-content/plugins/all-in-one-wp-migration/lib/controller/class-ai1wm-whats-new-controller.php’ (include_path=’.:/usr/lib/php7.4′) in /homepages/5/d789002541/htdocs/app789002595/wp-content/plugins/all-in-one-wp-migration/loader.php on line 226
  There has been a critical error on this website. Please check your site admin email inbox for instructions.

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  helper-heroponriki · Member · Jul 7, 2022 at 6:42 pm

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  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Please note that we can only assist with websites hosted at WordPress.com. If you’re using the WordPress software but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  Thank you!

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  hcgstaff · Member · Jul 8, 2022 at 9:19 am

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  Hi,

  Here is the link
  http://theleaderlens.com

  Thanks
  Hcgstaff

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  aleone89 · Staff · Jul 8, 2022 at 9:55 am

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  Hello there,

  Many thanks for reaching out.

  This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  It means we’re unable to support this site.

  You would need to reach out to the hosting provider and ask them to deactivate the plugin all-in-one-wp-migration – as it looks like this is causing the downtime.

  I hope this helps.

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  aleone89 · Staff · Jul 8, 2022 at 9:55 am

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  Hello there,

  Many thanks for reaching out.

  This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  It means we’re unable to support this site.

  You would need to reach out to the hosting provider and ask them to deactivate the plugin all-in-one-wp-migration – as it looks like this is causing the downtime.

  I hope this helps.