Website Error

  • Unknown's avatar
    theelrondexperienceb8b5c3fd75 · Member ·

    I am trying to connect Printful to my website, but I keep receiving the error: ‘Last sync error: Error: Your store server is refusing our connections. Please check your firewall settings and make sure we can connect to your server!. Try to refresh data. If error persists, contact customer support’. Can you help? I also get timed out randomly on my website.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • julinedossantos1 · Staff ·

    Hello

    I have verified that your site is not hosted on WordPress.com. In this case, you use the self-hosted version, the software of which is available on WordPress.org.

    WordPress.com and WordPress.org sites are different. Check it out: https://wordpress.com/support/com-vs-org

    This forum is only focused on sites hosted on WordPress.com.

    You can contact your host directly to get help with your issue.
    https://www.hostgator.com/help

    WordPress.org community forums can be a good place to ask for help with this:http://wordpress.org/support/forums

    To try to resolve this issue, you can try the following solutions:

    • Check the firewall settings on your server and make sure that the Printful server’s IP address is included in the exception list.
    • Check to see if your site is experiencing any type of Denial of Service (DDoS) attack or if there is any other network issue that is preventing the connection.
    • Update the Printful plugin to the latest version and make sure that it is correctly installed and configured.

    Contact Printful support to see if they can help you identify and resolve the problem.
    https://help.printful.com/hc/en-us

    I hope that helps!

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