Website errors

• 

  mizapril2 · Member · Sep 19, 2022 at 7:33 pm

  • Copy link
  • Add topic to favorites

  Can’t access the backend of my site to make adjustments and the super cache error is appearing at the top of my site.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staff-blorbo · Staff · Sep 19, 2022 at 11:20 pm

  • Copy link

  Hi there, I’m sorry for the trouble, but that is a WordPress.org site hosted with Siteground, which we can’t directly help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, please try uninstalling WP Super Cache by following the steps under “How to uninstall WP Super Cache” at https://wordpress.org/plugins/wp-super-cache/#installation (you may need to skip steps 1 and 2, and that’s ok).

  That should restore your site, and then you can reach WP Super Cache’s support at https://wordpress.org/support/plugin/wp-super-cache/