Website expired, locked and unable to renew
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My website expired and I tried to log in to renew it but was told to pay a chargeback fee first. I paid the chargeback fee and now it will not give me the option to renew the site and just says ‘the site cannot be accessed.’
The blog I need help with is: (visible only to logged in users)
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The website concerned is *www.aglobalvoiceforautism.org. How can I re-access this site and get it set up again?
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Hi aglobalvoiceforautism,
Your account shows you disputed a payment in June 2018, which created a chargeback. The fee you recently paid was for that chargeback — which has now unlocked your account.
However the domain itself expired on the 18th June 2019 and now needs to be renewed. I’ve sent a payment request to the email address on your Account Settings page and once that has been paid, I will contact our domain registrar and make a request for aglobalvoiceforautism.org to be restored.
If the domain enters the redemption period between now and then, an $80 redemption fee will need to be paid in addition to the domain cost — but our registrar will confirm whether that is the case.
Please reply here once you’ve paid so I can look at the next steps.
Thanks!
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Thank you for your help @gemmacevans @modlook. I have now paid at the link. Can you please let me know the next steps from here?
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Thanks for your payment. I’ve emailed our registrar and will let you know when I receive a reply — this usually takes 1-2 business days.
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Hey there!
Good news, your domain is back in service :-)
Let us know if we can help with anything else!
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