Website Failed…..

  • Unknown's avatar
    contactluxxgurucom · Member ·

    Hi, after updating my plugins the http://www.luxxguru.com completely failed…. please resolve this issue asap.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    From the sound of it, it may be a plugin conflict. I recommend working with your host to run a full conflict test with your plugins and themes. Usually, to figure out which plugin is causing the issue, deactivate them all and then reactivate each plugin individually to try to reproduce the error after each one you activate. If you experience a problem after activating a particular plugin, you’ve likely found the culprit.

    Unfortunately, we cannot further assist because your site is not on WordPress.com but is a self-hosted WordPress.org site hosted with Siteground. To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You can also access professional assistance via Happiness Engineers to address any issues.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and can’t directly address your issue.

    I recommend contacting Siteground, as they would be better positioned to assist you with the conflict test since they have access to your account. If you are having issues accessing your site, they should be able to access it via FTP and disable the plugins. In addition to your host, the open-source forum community is always available and prepared to help users with self-hosted sites:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Hope this helps.

  • The topic ‘Website Failed…..’ is closed to new replies.