website file backup and database backup

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  ruthiecrofts · Member · Sep 12, 2021 at 4:04 am

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  i was having problems with my website, so i switched the domain host, but now i cannot login to my website. how can i access a backup file?

  Site: (email visible only to moderators and staff).
  Correct account: Unknown

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  aleone89 · Staff · Sep 12, 2021 at 9:43 am

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  Hello there,

  I can’t see that ruthiecrofts.com is connected with WordPress.com, but is instead using Bluehost.

  Did you have a hosting provider prior to using Bluehost?

  Many thanks.