Website getting crashed

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  ashish0131 · Member · Jul 15, 2021 at 1:51 pm

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  Hey, As soon as I am installing any other theme than the default, My website is getting crashed within seconds.
  And then I have to restore the website from my hosting services and re-installed WordPress on my site, And the cycle continues.

  Site: (email visible only to moderators and staff)/.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Jul 15, 2021 at 6:10 pm

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  The domain for the site you listed is directed to WordPress.com, but not properly mapped: https://wordpress.com/support/domains/map-existing-domain/

  Were you referring to a different site?

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  ashish0131 · Member · Jul 16, 2021 at 5:55 am

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  See, I have a free plan, And I want to use : http://www.pravaig247.com
  This is the site I want the theme to be installed.

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  staff-mckluskey · Staff · Jul 16, 2021 at 6:47 am

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  You actually have a Personal plan, you wouldn’t be able to map a domain on a free one.
  I had a look, and everything is set up correctly now. What theme exactly are you trying to activate? Please note that to install any third-party theme, you would need plan Business:

  https://wordpress.com/support/business-plan/.

  Also, remember that with your new plan, you can access support directly via https://wordpress.com/help/contact.

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  ashish0131 · Member · Jul 16, 2021 at 7:01 am

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  Hey, 30mins ago I purchased the Personal Monthly Plan.
  I am trying to install the OceanWP theme.
  Can you see any other flaw now?

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  staff-mckluskey · Staff · Jul 16, 2021 at 10:18 am

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  OceanWP is not a theme developed by WordPress.com. As I mentioned before, to install any third-party theme (or a plugin), you would need to upgrade to at least plan Business.

  With your plan, you would only be able to use themes from our library:

  https://wordpress.com/themes/.