Website going offline

  • Unknown's avatar

    My jet pack plugin has been notifying me a lot in recent days about the site going down for periods of time. What causes this and can I do anything about it except wait it out? Is there anyone technical I can talk to about it?

  • Hi there,

    It sounds like you are needing help with the Jetpack plugin, but have landed on the support forum for WordPress.com sites instead. Can you please report this issue to Jetpack support by asking here?

    https://wordpress.org/support/plugin/jetpack/

    I also found this info in Jetpack documentation that seems to relate to your situation: https://jetpack.com/support/monitor/

    Is your site up and running properly, but you’re receiving ‘site down’ notifications?

    Your site may be loading slowly. If your site can’t be loaded in less than 20 seconds, we consider it as inaccessible. This may happen if you’re on shared hosting, where your bandwidth is shared with many other websites, or if you have a lot of resources loading on your home page; this will slow your site down.

    Note that in some cases your site may be slow for a few minutes only. Its loading speed then comes back to normal after your hosting provider has taken measures to isolate other sites on your server that may have used too many resources and slowed everyone else’s site down for a few minutes.

    Hope this helps!

  • Unknown's avatar

    Jerry, thank so much for taking the time to find that for me. I am an irregular and not very savvy user so am never sure which bit of the system is doing what. Thanks for bringing some clarity, very helpful.

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