website gone

  • Unknown's avatar
    junioreco · Member ·

    All of my content is gone and it now says I don’t have a website? I paid for the domain and the hosting Oct 2022 for 2 years?

    Self-declared URL: juniorecoengineers.ca
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Just to clarify things, there are three different versions of “WordPress” that you should be aware of:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    As your website is not hosted with us, our ability to provide comprehensive assistance and advice is limited. However, I can certainly guide you in the right direction to seek help.

    Based on the domain information, it appears that your domain is registered with GoDaddy, and the most recent DNS records indicate that the site was hosted with HostPapa. To determine the cause of expiration, whether it’s related to your hosting or domain registration, it would be best to contact each respective company.

    For assistance with the domain registration at GoDaddy, you can reach out to their support team: https://www.godaddy.com/help

    To address any issues related to hosting at HostPapa, I recommend contacting their support team: https://www.hostpapa.com/support/

    I hope that clarifies things!

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