Website got corrupted

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  lghitis · Member · Feb 22, 2022 at 5:06 pm

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  I built the website with wordpress using IONOS hosting service.
  There is valuable info that they could not recover from the back up.
  I have all the folders in the hosting page and I am interested in recovering some files that contain autobiography and diary.
  In which of the folders can i find those writings?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Feb 22, 2022 at 5:13 pm

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  What is the URL of the old site you are trying to access? We’ll be happy to take a look and see if we can help.

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  lghitis · Member · Feb 22, 2022 at 9:37 pm

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  ghitis.net

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  lghitis · Member · Feb 22, 2022 at 9:37 pm

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  IoNOs dissaciated it from word press yesterday, but I still have access to the folders.

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  staff-blorbo · Staff · Feb 22, 2022 at 11:28 pm

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  I’m sorry, your site was not hosted with WordPress.com. It was a site using the open-source WordPress software (from WordPress.org) but hosted with IONOS.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  It was also not using out backup product https://jetpack.com/upgrade/backup/ so we are unable to directly assist with this.

  If your former hosting provider also does not have a backup, you’re welcome to start a new site with us here https://wordpress.com/start where you’ll at least be able to copy and paste your content from an archived copy, like https://web.archive.org/web/20220113182917/https://ghitis.net/

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  lghitis · Member · Feb 22, 2022 at 11:55 pm

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  If I sign up to have my website hosted with wordpress, I could actually rebuild what I had before with the folders that I had in IONOS?
  Would I get any help to do rebuild it?
  I am not good with computers so I definitely would need a hand for that.
  It would be just for a personal website since since it is basically for me and few other members of my family.
  Thanks

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  staff-blorbo · Staff · Feb 23, 2022 at 12:39 am

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  Without a backup copy of the site, it cannot be re-built as-is, so you’d need to start over.

  You’ll at least be able to copy and paste your content from an archived copy, like https://web.archive.org/web/20220113182917/https://ghitis.net/

  If you’re just starting out with WordPress.com, I recommend you go through our new user’s guide: https://wordpress.com/learn/

  In just a few quick steps, you’ll learn about all the best and most useful features of WordPress.com, with lots of screenshots and videos.

  You can also browse our support documentation at https://wordpress.com/support/

  And, we have additional courses available at https://wpcourses.com/ and webinars at https://wordpress.com/webinars/

  If you do want us to build the site for you, we have an option detailed at https://wordpress.com/do-it-for-me/

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  lghitis · Member · Feb 23, 2022 at 7:06 pm

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  Thanks. are you able to tell what theme I had on my website?

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  staff-sheva · Staff · Feb 23, 2022 at 9:25 pm

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  Hi @lghitis,

  Going by the link that my colleague shared, it looks like you have the Draxen theme on your site.

  If you’d like to rebuild your site on WordPress.com using this third-party theme, you’ll then a Business plan. You can review plan features and pricing here: https://wordpress.com/pricing/

  I hope that helps and please reach out again if you have any further questions.