website hacked

• 

  katherinescatering · Member · May 23, 2016 at 4:22 pm

  • Copy link
  • Add topic to favorites

  I cannot open my website- the notice says there is a virus concern. It’s for katherinescatering.com. Please call me at 734-930-4270 or by email at (email visible only to moderators and staff). There is a notification asking to confirm email change to ‘taylor…’ This is definitely incorrect. HELP!

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · May 23, 2016 at 4:31 pm

  • Copy link

  What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?

  And, exactly which wordpress.COM username account registered that site?

  This is wordpress.COM support. I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.