Website Hacked or Lost Pages
-
Greetings,
It seems as though I have lost two of my pages on my website. One is titled basics, and the other fun examples. I was working on the pages when my account switched from trial back to free. I received no notice that they would be deleted and they are just gone now. Please help?
Regards,
Phumelela
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
NB: The last domain name where I posted or published my missing pages was https://<my site name>.wpcomstaging.com/home/software-blog/ and it presently presents an “error active domain connection for this domain not found” error message.
-
Hi there!
It looks like you had a Creator Trial, which expired on 2024-03-16. When a Creator Trial expires, any content added to the site during that trial is deleted and the URL is reverted back to the free *.wordpress.com URL.
You would need to first purchase a Creator plan and get your site back to a plugin-enabled state.Once that plan is in place, you can restore your site by following the steps here: https://wordpress.com/support/restore-default-plugins-and-themes/#restore-default-plugins-and-themes
Additionally, it’s important to keep in mind that if the Creator plan expires or is canceled within our cancellation period, any content added or restored when the plan was in place would also be deleted.
If you have any concerns or questions about this process, feel free to ask! -
@staff-heroponriki thank you, this is also very informative. @staff-dragon had already given me a similar response on a separate page/forum topic.
- The topic ‘Website Hacked or Lost Pages’ is closed to new replies.
WordPress.com Forums 