Website hanging especially when updating pages and posts

• 

  tiffanyschultz · Member · Feb 20, 2017 at 5:20 pm

  • Copy link
  • Add topic to favorites

  I haven’t been able to update my website for three days now. It hangs and I get a message saying server is not responding. Ive checked with host, they say it;s not on their side. Ive disabled all plugins. Tried everything possible. Need help urgently!

  The blog I need help with is: (visible only to logged in users)

• 

  tiffanyschultz · Member · Feb 20, 2017 at 5:22 pm

  • Copy link

  [20-Feb-2017 10:09:07 America/Denver] PHP Warning: PHP Startup: uploadprogress: Unable to initialize module
  Module compiled with module API=20131226
  PHP compiled with module API=20100525
  These options need to match
  in Unknown on line 0

• 

  tiffanyschultz · Member · Feb 20, 2017 at 5:23 pm

  • Copy link

  This is for my website http://courtyardplayhouse.com

• 

  timethief · Member · Feb 20, 2017 at 5:24 pm

  • Copy link

  Clear your browser cache and cookies.

  That site is not on WordPress.COM servers and you cannot get support for it here. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, passwords support docs and support forums, and many people get confused about the two.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.