website has been deleted

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  asnmentor26a3889332 · Member · Jul 29, 2020 at 5:37 am

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  I tried to login in the admin side of my account, but the username that I had been using does not seem to work anymore, there are messages saying the account was deleted, but I cannot record doing this, I was not signed up to any paid subscriptions so miss of payment is not the issue. My front end under the domain name is still present. Can anyone help to retrieve back access again please.

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  tenzinsonam657 · Member · Jul 29, 2020 at 5:45 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  asnmentor26a3889332 · Member · Jul 29, 2020 at 5:49 am

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  Hello, site address – http://www.asnmentor.co.uk

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  tenzinsonam657 · Member · Jul 29, 2020 at 7:55 am

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  Hi again,

  I am afraid your sitehttp://www.asnmentor.co.uk/ is not hosted on WordPress.com. This support forum exist to assist people with sites hosted here at WordPress.com. The site is built using the open source WordPress software found on WordPress.org, so we don’t have any control over or data about that site.

  My check reveals that your nameserver is pointed to Nexyhost, which would mean they’re your hosting provider.

  Please reach out to them for assistance as they’re in the best position to help you.

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  I hope this helps. Cheers!