Website has disappeared

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  bnjcleaningservices · Member · Jan 28, 2021 at 7:36 pm

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  I’m not sure what to do here, but my website has disappeared. How can I find out what happened, and how can I get my site restored?

  Thank you!

  The website I need help with is https://www.bnjcleaningservices.com

  P.S. I may be having similar trouble to a past poster on here: https://wordpress.com/forums/topic/website-has-disappeared-5/

  Here is a little more info that I can provide:
  -I recently paid a due bill
  -My hosting site is DreamHost.com
  -Their nameserver info is as follows:
  ns1.dreamhost.com 162.159.26.24
  ns2.dreamhost.com 162.159.26.81
  ns3.dreamhost.com 162.159.27.84
  -I get an error whenever I try to view my installed plug-ins (like Jetpack)
  -When I check for it on: https://www.whatsmydns.net/#NS/www.bnjcleaningservices.com

  The blog I need help with is: (visible only to logged in users)

• 

  staff-mckluskey · Staff · Jan 29, 2021 at 1:05 pm

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  Hi there!

  Your site loads fine on my end but, if you’re having issues, you’ll probably want to reach out directly to your host.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can also look for help at the community forums here: https://wordpress.org/support/forums/.