website has disappeared!

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  malby1966 · Member · Sep 21, 2022 at 7:09 pm

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  Hi
  Not a savvy computer guy but just had a customer tell me my site is showing “Error 404” Im sure my subs are up to date. Any advice would be greatly appreciated.

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Sep 22, 2022 at 9:25 am

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  Hi, what’s your site’s address so I can point you in the right direction of getting support?

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  malby1966 · Member · Sep 22, 2022 at 6:01 pm

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  Hi
  my site address is http://www.stc.uk.com

  Thanks

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  staff-blorbo · Staff · Sep 22, 2022 at 6:09 pm

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  Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with JustHost.

  Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is an excellent resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  In this case though, I recommend starting by contacting your hosting provider’s support: https://www.justhost.com/contact-us