website has dissapeared
-
how do i get my website and domain back up and running it is no longer there
I don’t have a site linked to this WordPress.com account
-
What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.
-
the site is http://www.3dtots.co.uk
I had it set up for a number of years but it has vanished
-
I’m not seeing that 3dtots.co.uk is a registered domain. It is showing as available for purchase at domain registrars. So that will be the first thing you’ll want to sort out.
I also do not see any evidence that 3dtots.co.uk was ever hosted here at WordPress.com. Could you be mistaken and intending to contact a different web host?
-
it was 100% with wordpress i set it up myself and had the website live from July 2018 and now it is no longer live but i had no warning of this. I need to keep the domain of http://www.3dtots.co.uk
-
Hi there!
To clarify, there is WordPress.com and WordPress.org, and they are two different entities.
We, WordPress.com, are a cloud-based platform where we manage WordPress sites, whereas WordPress.org is stand-alone software that you can download and self-host with any other hosting.
You can find more details about WordPress.com and WordPress.org on this support page:
https://wordpress.com/support/com-vs-org/.
The domain you mentioned was first registered in 2018 and was pointing to a site hosted with Siteground:
https://completedns.com/dns-history/.That said, if you used the open-source WordPress software and hosted your site with Siteground, you will want to reach out to them to see if it’s possible to recover your site from their servers.
-
-
Hi,
Can you tell us where you have looked into this?
We keep a record of every domain that was hosted by us so we can look up a domain and see if it was ever hosted on WordPress.com. We don’t see any WordPress.com site that was ever hosted on WordPress.com using the domain 3dtots.co.uk. Did you perhaps use a different domain?
Also, as fresatomica mentioned, if you go to https://completedns.com/dns-history/ and enter the domain 3dtots.co.uk there, you’ll see that it was hosted by Siteground in July 2018. WordPress sites hosted by Siteground are self-hosted WordPress.org sites so you’d need to reach out to them for help with that site.
-
i got this email on 12/11/2019 – so proof i had it set up
it was sent from – (email visible only to moderators and staff)
Hello Lauren Laycock,
This is a notice that there is a new version (5.3) of WordPress. You are receiving this email because your account 3dtots.co.uk hosts one or more installations of WordPress subscribed to the SiteGround’s WordPress Auto Update service.
The following WordPress installations on your account will be updated to the newest version (5.3) shortly, depending on your autoupdate settings. Please bear in mind that if plugins autoupdate is enabled, your plugins may also be updated to their newest version.
https://3dtots.co.uk
In case you wish to skip the update, please go to your account’s cPanel and click WordPress Auto Update icon. On the next page you could change the update settings for your WordPress installations. If you do not change your settings, your website will be updated as scheduled.
Learn how to manage your WordPress Autoupdate settings in our Autoupdate tutorial.Regards,
The SiteGround Team -
Hi there,
As you can see in your email, it came from Siteground. A WordPress site hosted by Siteground is different from a WordPress.com site. Basically, any WordPress site that’s hosted by a company other than us is a self-hosted WordPress.org site. And here on this forum, we can only help with WordPress.com sites, not self-hosted WordPress.org sites.
Please contact Siteground support for help with getting back your site. We aren’t able to assist as the site was not hosted by us at WordPress.com.
- The topic ‘website has dissapeared’ is closed to new replies.
WordPress.com Forums 