Website help

  • Unknown's avatar
    crazyshotzphotobooth · Member ·

    Logo not loading in header or footer and can’s change thru customizer

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Happy Friday!

    Looking at that site I can see it’s hosted on GoDaddy. It’s not using our managed hosting environment from WordPress.com.

    For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/ Hopefully they can get you sorted ahead of the weekend. Not every host provides weekend support like we do on WordPress.com.

    On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

    All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.

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