website in recovery mode

  • Unknown's avatar

    I have issues with my website, I can only access the website through a link send in my email and the website is in a recovery mode. There is noting on my website all my products are no longer there, I need help.

    I don’t have a site linked to this WordPress.com account

  • Hi there,

    What’s your site’s address so I can point you in the right direction of getting support?

    Please note that we can only provide support for WordPress.com hosted sites. If your site is using the open-source WordPress software you need to seek help at these forums:

    https://wordpress.org/support/forums/

  • Unknown's avatar

    Hello,

    The site address is aussiesupplier.com.au
    It is now out of recovery mode however my products are still missing and instead it shows a writing of “[product_category per_page=”5″ columns=”5″ orderby=”date” order=”ASC” category=”taps”]”
    Also I noticed, the product category is missing from the wordpress admin page where could add products.
    Can you please double check what is going?

  • I see that you’re using the WooCoomerce plugin, so the best place to get help regarding your issue is this forum:

    https://wordpress.org/support/plugin/woocommerce

    Please note that the forum you have posted is for the WordPress.com hosting platform, which is different than the WordPress software that your site is using. You can learn more about these differences here:

    WordPress.com vs. WordPress.org

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